Pink25

Speakers, Tracks, and Session Descriptions

Attend “the best conference in the industry!”

Pink has the undisputed reputation for developing an unsurpassed line-up of speakers and meaningful subject matter. As a result of our unwavering commitment, we are very proud to present what is widely acknowledged as the most content-rich IT service management program in the industry.

An Extraordinary Education Experience

Others try, but no other industry event comes close to matching Pink’s amazing content.

The cutting edge conference program includes all things ITSM including Pink Elephant’s industry-first concepts for integrated service management, thought-provoking case studies presented by progressive, forward thinking IT practitioners, the latest business trends from subject matter experts for Lean IT, Agile, Scrum, DevOps, business relationship management, organizational change management, and much more…

ITSM: You Can Check Out, But You Can Never Leave!

Over the past 28 years, Pink has developed very spirited and fun themes to help convey meaningful and relevant messages about IT and business in general. Many themes have been music based because, well, we Pinkers love music and everyone knows that music has universal appeal and helps bring people together!

For Pink25, we once again embrace the world of music – we borrow the next conference theme from rock ‘n roll and the Eagles, one of the greatest bands of all time.

In the Eagles’ song, Hotel California, the line, “ you can check out anytime you like, but you can never leave” is often interpreted as referring to a sense of entrapment. In the context of IT service management, the line can relate to the idea that many IT organizations have felt trapped within the confines of particular frameworks and so-called best practices, and they have never fully grasped how to positively and seamlessly engrain the needed management approaches and processes into the organization’s operations and culture. There may be some success, but there are many organizations who have felt entangled in theory. At the same time, these same organization also recognize that if addressed in a different way, the needed processes can be deeply integrated into the organization with successful outcomes … but, how?

Pink25’s program, with help from the Eagles, will showcase what you need to know…

Spirited, Engaging, and Highly Educational

ITSM is here to stay. If managed effectively there are many business gains. But what can you learn from music and the Eagles about how to do it right? Rock bands and ITSM can be likened in many ways. Just as a band consists of members with different roles and skills (singer, guitarist, drummer, etc.), the field of ITSM includes professionals with diverse expertise (process owners, support analysts, ITSM leaders, project managers, etc.) who collaborate to achieve the department’s goals. In both setups, teamwork, communication, and coordination are essential for success. Just as a band needs to synchronize their instruments and vocals to create harmonious music, ITSM professionals must coordinate efforts to ensure smooth operations and innovative solutions. Both the band and ITSM thrive on creativity, adaptability, and the ability to think quickly to handle unexpected challenges and changes in the environment.

Attend this not-to-be-missed, spirited, engaging and highly educational event to learn from one of the greatest rock bands of all time, how to stay “checked in” to ITSM!