How to Avoid Getting Nickeled and Dimed by IT Providers

Content by: David Walter from MTS

In the world of IT services, many consumers feel like they’re being “nickeled and dimed” by their providers. This scenario is reminiscent of the hilarious MAD TV skit where a low-cost airline charges passengers for every little thing, from seat belts to oxygen masks. Just like in that skit, dealing with an IT company that tacks on extra fees for every service can be incredibly frustrating. The goal of this article is to help you spot these Managed Service Providers (MSPs) that upcharge for everything and protect yourself from unexpected costs.

Spotting the Red Flags in Agreements

One critical aspect to examine in your agreement with an MSP is what is considered ‘project’ work. Many companies that nickel and dime their clients use vague language in their contracts, allowing them to start charging for everything. To avoid this, ask for a detailed breakdown of what is covered by a flat monthly fee and what isn’t. This transparency will help you understand what services are included and what will incur additional costs as project work.

Look for Honest IT Providers

An honest IT provider will include some project hours each month in the contract. This inclusion ensures that you have a buffer for unexpected needs without immediately incurring extra charges. Additionally, make sure that your company must be notified and approves any extra charges before the work starts. This step is crucial to prevent surprise bills and maintain control over your IT expenses.

Protect Yourself with Flexible Contracts

The best way to protect yourself from soaring IT costs is to have a month-to-month contract without an auto-renewal clause. This flexibility allows you to reassess your needs and the performance of your IT provider regularly. If you’re not satisfied, you can switch providers without being locked into a long-term contract.

Services That Should Be Included

When evaluating IT service agreements, ensure that essential services are included in your monthly flat fee. These services should cover setting up new users, imaging and backing up desktops, desktop repair, onsite support, unlimited 24/7 help desk support, and many other routine IT tasks. Paying extra for these basic services is a red flag that you might be dealing with a provider that will nickel and dime you.

Conclusion

Just like in the MAD TV skit where passengers are charged for every little thing, dealing with an IT company that constantly adds extra fees can be exhausting. To break free from this cycle, find an IT service provider that values transparency and comprehensive support. By choosing a trustworthy IT partner, you can avoid the frustration of hidden fees and enjoy reliable, cost-effective service.

Are you ready to break free from the cycle and find an IT Services provider that truly supports your needs? Look for a partner who offers clear pricing, comprehensive services, and a commitment to your satisfaction. Your IT support experience doesn’t have to feel like a never-ending loop of unexpected charges and repeated explanations. Make the switch today and see the difference a reliable IT partner can make.