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Avaya ENGAGE 2024
May 13 - May 15
Join us at Avaya ENGAGE. May 13-15, 2024. Colorado Convention Center, Downtown Denver.
1. Shaping Your CX Ecosystem as Part of the Journey.
Your path to innovation may be unique, but why go it alone? Walking alongside companies that have expertise beyond your own allows you to forge both a partnership and a way forward. At Avaya ENGAGE 2024, you’ll come in contact with many of our trusted partners who are developing cutting-edge capabilities in AI, cloud, and data to transform the customer experience.
2. Is a Better Employee Experience the Secret to Creating the Best CX?
Have you crafted a culture of excellence? Well, here’s why you should. Elevating the employee experience impacts customer engagement — one study says up to 71%. Here, we’ll explore how to use technology and innovation to not only equip your employees but truly empower them. Let’s put people first in all ways.
3. How Data and Network Security is a Competitive Advantage.
Being hyper vigilant about data and network security is important to the customer experience, even if your customers don’t acknowledge it. But one crack and they will. Learn how to fortify your endpoints and networks against potential threats using encryption, authentication, and biometrics. Protect sensitive customer data and they’ll love you for it.
4. Uncovering the Gaps in Your CX Fluency.
Together, let’s examine the distance between customer and employee expectations and what the experience looks like today. CX innovation means you can walk the walk and talk the talk, with ease. When you’re able to meet or exceed your customer’s expectations — delivering speed, convenience, and the right information — that power will help you grow your business.
5. Is AI the Future of Everything?
It’s not human versus AI. It’s human and AI. A digital-first experience that utilizes artificial intelligence allows your people to be more engaged where and when they’re needed. See how to create a seamless CX going from automation and self-service to a very human interaction enhanced by that very AI. This is no longer the exception; it’s part of our everyday lives.
